Cerwin-Vega - The LOUD Speaker Company

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	Service Procedures

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	CERWIN -VEGA!

	Customer Service: Monday-Friday 9am-6pm EST Email: Service@Cerwin-Vega.com (Emails without subject title will be ignored.) Phone: 1-954-316-1501 Fax: 1-954-316-1590
	U.K Phone: +44 (0) 1494 416 326

	Technical Support: Monday-Thursday 9am-6pm EST E-Mail: TechnicalSupport@Cerwin-Vega.com (Emails without subject title will be ignored.) Phone: 1-954-316-1501
	U.K Phone: +44 (0) 1494 416 326

	Shipping Address: Attn: Customer Service Department 3000 SW 42nd Street Hollywood, FL 33312


	Welcome UK Customers!

	Cerwin-Vega! customers in the UK are now being serviced by our US Customer Service Department. We will have enhanced services for the UK market up and running soon. In the meantime if you require customer support please contact us via the following methods:

	US Customer Service Telephone: 1-954-316-1501

	UK Customer Service Telephone: +44 (0) 1494 416 326

	Email support: ukservice@cerwin-vega.com

	For sales please contact euroffice@stantoneurope.com

service & support
service procedures
The Service Procedures are divided into warranty and non-warranty service instructions.
	Warranty Service Procedures
	Non-Warranty Service Procedures


Warranty Service Procedures:
1.	Remove faulty or questionable component(s) from your CV system.
2.	You must call Cerwin-Vega Customer Service and obtain an RA number, as no products will be received without this. To obtain an RA # contact Cerwin-Vega Customer Service @ +1 954.316.1501 and speak to a customer Service agent. The RA number must be written on the outside of the shipping package.
3.	Please include a photocopy of your purchase receipt, or other document related to the purchase of your CV product, such as a packing-list, invoice, or canceled check. If you cannot locate your purchase receipt, try asking the original dealer for a duplicate copy.
4.	The component(s) should be packaged for shipping in the original packing box, or in a cardboard carton and protected with packing material such as: styrofoam, newspaper, or bubble-pack.
5.	Send package via UPS* or FedEx*: Cerwin-Vega! ATTN: Customer Service Dept. 3000 SW 42nd Street Hollywood, FL 33312 Please enclose your instructions to CV, and a copy of the purchase receipt. Service takes about 1-2 weeks, on average, from the date of receipt to the date of return.
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Non-Warranty Service Procedures:
1.	Remove faulty or questionable component(s) from your CV system.
2.	Write a brief note containing your instructions to CV, including a brief description of the problem, your request for service, the name and address you want the serviced items sent back to, and your phone number.
3.	You must call Cerwin-Vega Customer Service and obtain an RA number, as no products will be received without this. To obtain an RA # contact Cerwin-Vega Customer Service @ +1 954.316.1501 and speak to a customer Service agent. The RA number must be written on the outside of the shipping package.
4.	Please indicate in your note what method of payment you are using to pay for service charges. Cerwin-Vega accepts payment by Money Order, Cashier's Check, and Visa/Mastercard. Personal checks are not accepted. If you indicate that you wish to pay by Credit card, CV will contact you by phone for the Credit Card information. Cerwin-Vega does not ship C.O.D.
5.	The component(s) should be packaged for shipping in the original packing box, or in a cardboard carton and protected with packing material such as: styrofoam, newspaper, or bubble-pack.
6.	Send package via UPS* or FedEx*: Cerwin-Vega! ATTN: Customer Service Dept. 3000 SW 42nd Street Hollywood, FL 33312 Please enclose your instructions to CV, and a form of payment, unless paying by Credit Card. CV will contact you by phone, at your request, for Credit Card information. Service takes about 1-2 weeks, on average, from the date of receipt to the date of return.
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